Privacy Policy

Red Island Consulting is committed to maintaining your confidence and trust with respect to the information we collect from you. This privacy policy tells you what information we collect about you, how we use your information, and the choices you have about how we use your information.

Our policy does not create a contract or any legal rights.

We keep our privacy notice under regular review and we place any updates on the Red Island webpage. This privacy policy was last updated on 6th July 2009.

Collection of Information

During the course of business, Red Island collects personal information about:

• Customers of Red Island’s products and services
• People who request information about Red Island products and services
• Visitors to our website
• People who might be interested in receiving information about  Red Island products and services
• Job applicants and our current and former employees

We may collect and process the following data about you:

• Your name; 
• Your employer / organisation;
• Your office and / or mobile telephone number;
• Your email  and / or postal address;
• If you contact us, we may keep a record of that correspondence.
• Other information that you provide by filling in forms on our website. This includes information provided at the time of requesting information from us. We may also ask you for information when you enter a competition or promotion sponsored by us or when you report a problem with our site.
• Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data.
• Other information that you provide as a job applicant and current or former employee. This includes CVs, Financial, Health, Performance and Development Information.

Use of Information

We use information held about you in the following ways:

Customer of Red Island’s Information, Products and Services

• When we are contracted to provide a product or undertake a service, we make up a file containing the details of the customer contacts. This information normally contains key contact details provided during initial discussions and is maintained as part of our ongoing business relationship with your organisation.
• We will also use the personal information we collect to:

• Provide ongoing Information, Products and Services.
• Check on the levels of service we provide.
• Notify you about changes to our information, products or services, and, with your consent, special offers, promotions or market research surveys.

People request information about the Red Island Services

• We hold the details of the people who have requested information or services in order to:

• To provide you with the information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

• Monitor the performance / provision of the information / products / services requested.

Visitors to our website

• When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the Red Island’s website. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.
• We use Google Analytics to help analyse use of our website. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Red Island.
• Red Island will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool.
• If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.   

Job applicants, current and former Red Island employees

• When individuals apply to work at Red Island, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a we will not do so without informing them beforehand unless the disclosure is required by law. 
• Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
• Once a person has taken up employment with the Red Island, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Red Island has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

The personal information / data that we collect from you will remain the European Economic Area ("EEA").

Disclosure of Personal Information

Access to your personal information is restricted to our employees, agents, representatives and service providers, such as our data processing, printing and fulfilment operations.

We may disclose your personal information to any member of our group, which means our ultimate holding company and its subsidiaries.

We will not otherwise disclose any personal information to third parties, without your consent except under the following circumstances:

• If all or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation:
• In response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims.
• If we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law.

Red Island Consulting is committed to maintaining your confidence and trust with respect to the information we collect from you.

Our Commitment to Data Security

We recognize that your privacy is important to you, and therefore we endeavour to keep your personal information confidential. We treat all the data held by us with the utmost care and security measures are in place to protect against the loss, misuse and alteration of the information under our  control. 

All information you provide to us is stored on our secure servers, our web site is also hosted on a server, both physically held in a secure data centre in the UK to which only trusted individuals have access. The servers have the latest software patches installed and are equipped with firewall and anti-viral software. Our servers have been tested for security flaws as part of our continuing commitment to security and reliability.

 Also, our internal practices help protect your privacy by limiting employee access to and use of such information.

 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Choice / Opt Out

If you no longer wish to receive information about our products and services then please e-mail us at info@redisland.co.uk with your instruction.

Your rights

In addition to our safeguards, your personal data is protected in the UK by the Data Protection Act 1998. This provides, amongst other things, that the data we hold about you must be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained by us for longer than is necessary. It should be kept securely to prevent unauthorised access by people other than us.

You have the right to see what information we hold about you and alert us to any inaccuracies, you can do this by requesting a copy of your data by emailing info@redisland.co.uk. Any request may be subject to an administration fee to meet our costs in providing you with details of the information we hold on you.

Access to personal information

Red Island tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

• Give you a description of it;
• Tell you why we are holding it;
• Tell you who it could be disclosed to; and
• Let you have a copy of the information in an intelligible form.

To make a request to Red Island for any personal information we may hold you need to put the request in writing addressing it to info@redisland.co.uk  or writing to the address provided below. 

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the info@redisland.co.uk

Complaints or queries

Red Island tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Red Island’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If at any time you believe that we have not adhered to this privacy policy or you have a complaint regarding the way your personal information is being handled, please contact our Customer Service Department. Disputes under this privacy policy will be resolved by our Customer Service Department, which will use commercially reasonable efforts to promptly investigate, and if necessary, to correct any problem.

Links to other websites

This privacy notice does not cover the links within the Red Island Website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

How to contact us

If you have any questions about this privacy statement or the practices of the Red Island website, you can contact us by emailing the Information Security Manager or by writing to:

Information Security Manager
Red Island Consulting

10 Fenchurch Street,
London, EC3M 3BE

Tel: +44 (0) 20 7090 1091
Fax: +44 (0) 20 7090 1001

www.redisland.co.uk