It was key that we got experienced consultants who had exposure to the world of Service Management in the public sector and a track record of experience in deployment - its worth investing the time and effort in selecting the right consultant - often using smaller, more specialist companies provides a better return - which is one of the reasons ISD went back to Red Island to assist our certification programme. ISO20000 accreditation was successfully achieved in May 2008. 
Service Management Solutions
Providing superior levels of service to clients, whether they be internal or external, is a challenge that many organisations strive for, yet few attain. Those that do provide superior service reap the positive financial benefits of happier clients, better staff moral and improved customer and staff retention.
ISO20000 is the worlds first standard for IT service management and specifies a set of user related management processes based upon the IT infrastructure library (ITIL) framework.
The standard is essential for those organisations who see excellence in IT service management as part of a strategic objective in building closer customer relations and improving organisational profitability.
Introducing the ITIL best practice processes and principles into the IT service management environment, allows IT managers to identify business needs and realise their overall goals in order to operate proactively. Strategic planning ensures IT services are able to function effectively and efficiently whilst contributing to business direction and competitive advantage.
100% Guarantee
Unless they are effectively implemented, the best intentions and plans don't add any value to your operation. Often the stumbling blocks to progress are as fundamental as not having enough skilled resource to focus on the extra tasks involved.
Red Island Consulting's proven implementation framework is 100% guaranteed at a fixed cost! Often starting from as little as 20 days, we guarantee compliance/certification at the end of the project.
We provide you with the skills you need quickly and effectively. Our experienced consultants produce all required documentation and deliver a skills transfer to your staff that will leave your organisation systemised for life and able to uphold the ITIL framework from within.
Free ISO20000 Health Check
Many organisations are adopting ISO20000 not just for the benefit of the organisation but to satisfy customer or legislative requirements. For the benefit of organisations interested in achieving ISO20000, but currently unsure of the full cost versus benefit equation, Red Island Consulting are offering a free, no obligation ISO20000 health check.
Our ISO20000 health checks are undertaken by qualified ITIL practitioners and will detail where the IT service environment currently operates versus where it needs to be to achieve ISO20000 compliance. We will also provide a full business improvement plan that will identify all actions needed to be undertaken and processes and controls required.
You cannot manage what you cannot measure, our free health check will give you the blue print to identify, select and measure the key metrics to enable you to better manage your service delivery.
To discuss our free ISO20000 health check or to book an appointment please contact Simon Bright on 020 7422 7159
